Last updated: April 2026

1. Introduction

Cal Coast Mahjong ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your personal data.

This policy applies to all information collected through our website at www.calcoastmahjong.com, our booking platform, and any related communications including email.

If you have questions or concerns about this policy or our privacy practices, please contact us at Info@CalCoastMahjong.com

2. Information We Collect

Information you provide directly:

• Full name and email address collected via booking forms, event registration, and email sign-up

• Location information provided by lesson organizers for the purpose of scheduling private group lessons

• Any additional information you voluntarily provide through contact forms or communications with us

Payment information: Payment transactions are processed securely by Stripe. Cal Coast Mahjong does not collect, store, or have access to your full payment card details. Please refer to Stripe's Privacy Policy at stripe.com/privacy for information on how your payment data is handled.

Information collected automatically: When you visit our website, certain information may be collected automatically through Wix website analytics including your IP address, browser type, pages visited, and time spent on the site. This information is used in aggregate to improve our website and is not linked to your personal identity.

Cookies: Our website uses cookies to support basic functionality and collect anonymous analytics data. You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and confirm lesson and event bookings

• To send booking confirmations, payment receipts, and lesson reminders

• To send follow-up communications related to your lesson or event experience

• To send our email newsletter and marketing communications via MailerLite, including upcoming events, promotions, and mahjong tips

• To respond to your questions, requests, and inquiries

• To improve our website, services, and customer experience

• To comply with applicable legal obligations

4. Email Marketing

By registering for a lesson, signing up for an event, or subscribing through our website, you consent to receive email communications from Cal Coast Mahjong. We use MailerLite to manage and send our email communications.

You may unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of any email or by contacting us directly at Info@CalCoastMahjong.com. Please note that even if you unsubscribe from marketing emails, you may still receive transactional emails related to an active booking.

5. How We Share Your Information

Cal Coast Mahjong does not sell, trade, or rent your personal information to any third party under any circumstances.

We share your information only with the following trusted third party service providers who assist us in operating our business:

• Wix — website hosting and booking platform (wix.com/about/privacy)

• Stripe — secure payment processing (stripe.com/privacy)

• MailerLite — email marketing platform (mailerlite.com/legal/privacy-policy)

Each of these providers has their own privacy policy governing how they handle your data. We encourage you to review their policies directly.

We may also disclose your information if required to do so by law or in response to a valid legal request from a government authority.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain our business records, and comply with our legal obligations. If you would like to request deletion of your personal information, please contact us at Info@CalCoastMahjong.com and we will respond within 30 days.

7. Your California Privacy Rights (CCPA)

As a California-based business serving California residents, we recognize and respect the rights afforded to you under the California Consumer Privacy Act (CCPA). As a California resident you have the right to:

• Know what personal information we collect about you and how it is used and shared

• Access the personal information we hold about you

• Request deletion of your personal information, subject to certain legal exceptions

• Opt out of the sale of your personal information — please note that Cal Coast Mahjong does not sell your personal information under any circumstances

• Non-discrimination — we will not discriminate against you in any way for exercising your CCPA privacy rights

To exercise any of these rights, please submit your request in writing to Info@CalCoastMahjong.com. We will verify your identity and respond to your request within 45 days as required by law.

8. Children's Privacy

The Cal Coast Mahjong website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at Info@CalCoastMahjong.com and we will take prompt steps to delete that information.

9. Security

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it. All payment transactions are encrypted and processed through Stripe, a PCI-DSS compliant payment processor. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third Party Websites

Our website may contain links to third party websites. This Privacy Policy applies solely to information collected by Cal Coast Mahjong. We are not responsible for the privacy practices of any third party websites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website and services following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: Cal Coast Mahjong Sylvia Laabs or 805-620-2448, Ventura County, California www.calcoastmahjong.com